General Internet complaints have risen dramatically over the previous financial year among Australian Internet subscribers according to Telecommunications Industry Ombudsman (or should I say 'Ombudswoman') 'Deirdre O'Donnell'.
The recently released figures show that complaints were up by 16.9 per cent in the 2006/2007 financial year which represents more than 100,000 annoyances. About 17 per cent of those complaints made to the Ombudsman by unsatisfied customers are customer service related, with Billing and payments, including direct debits, capped and bundled phone plans topping the list.
Complaints in the 2006/07 financial year were up 16.9 per cent to 102,463 over the previous year, ombudsman Deirdre O'Donnell said.
Source: Couriermail.com.au 'Internet complaints surge'
Broadband Guide says: Read or enquire about your Broadband Plan's respective 'Term and Conditions' on every contract you enter so that you're aware of the obligations that you're undertaking. This may save you some unexpected nasty billing surprises along with saving you a few phone calls, emails and letters to your ISP and or the Ombudsman.